Knowledge Base

Trouble logging in to the Developer Portal with email

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Answer

When I click the “Sign In” link it says the link is expired. I did it from the button and from copy/pasting the actual URL into the browser. What are next steps? --- <ins datetime="2022-04-27T17:13:54Z"> <p><a href="https://gruntwork.zendesk.com/agent/tickets/108516">Tracked in ticket #108516</a></p> </ins>

Some email providers will pre-visit the link when you click on it, which can invalidate the token. To remedy this: 1. Request a new login token 2. When you get the email, don't click on the "Sign In" link (this would invalidate the token prematurely). 3. Copy the URL below the "Trouble Signing In?" header, and paste it into your browser. 4. This should log you in.